HITS support

Get Help

For booking, account, application, cancellation, payment-record, settlement, safety, or damage questions, contact HITS with enough information to locate the correct record.

Effective September 14, 2026

Include in your message

Your name and HITS account email.
The haul number or application reference, when available.
A clear description of what happened and when.
Relevant screenshots, photos, videos, or error wording.

Urgent safety issues

If anyone is in immediate danger, contact local emergency services first. Then notify HITS when it is safe to do so.

Contact

Email: info@joinhits.com

Need clarification?

Contact info@joinhits.com before booking or accepting a haul.