Consumer Agreement

• List every item and provide clear photos when available.
• Disclose stairs, elevators, long carries, restricted access, oversized items, and two-person-lift needs.
• Confirm that pickup and drop-off access is authorized and available during the selected time.
• Do not include prohibited or undisclosed hazardous items.

• Be reachable and provide any loading assistance promised in the request.
• Do not pressure a hauler to transport undisclosed items or perform unsafe work.
• Review pickup and delivery records and report material concerns promptly.

The accepted price covers the submitted job. Additional items or materially different conditions may require HITS review before work continues. A hauler should not privately change the HITS price at the curb.

After a completed delivery, the consumer may submit one rating and optional written review. Reviews must describe the actual HITS experience and cannot be edited into a different account of the job after submission.