Damage and Claims Process

• Stop and document any immediate safety or damage concern.
• Take clear photos or videos of the item, packaging, vehicle area, and surrounding property.
• Keep the item and relevant materials available while the concern is reviewed.
• Email info@joinhits.com with the haul number, description, date, and requested resolution.

HITS may review booking details, disclosed condition, pickup and delivery records, timestamps, messages, access information, and statements from both parties. HITS may place a settlement on hold while an active issue is reviewed.

HITS does not advertise automatic cargo protection, insurance limits, or guaranteed claim payment unless a specific active policy is disclosed for that transaction.