Current service policy
Cancellation and Refund Policy
Contact HITS as soon as a haul needs to be cancelled or changed. The current platform does not automatically apply a cancellation fee.
Effective September 14, 2026
Before acceptance
A consumer may request cancellation before a hauler accepts. HITS will preserve the job and payment history needed to confirm the outcome.
After acceptance
Contact support before cancelling so HITS can review travel, wait time, access, safety, and work already performed. Do not arrange a private cancellation or cash adjustment with the other party.
Refund review
When live payment processing is enabled, refund eligibility will depend on the captured amount, job status, documented work, approved adjustments, and any active dispute or claim. Refunds will return through the original supported payment method unless the processor requires another lawful method.
How to request help
Email info@joinhits.com with the HITS haul number, the reason for the request, and any supporting photos or messages.
Need clarification?
Contact info@joinhits.com before booking or accepting a haul.